Shipping Policy
At Digital Discom Private Limited, we aim to deliver your orders securely and on time. This Shipping Policy outlines our practices regarding the shipping and delivery of products and documents related to our services, including those through the UrjaOne platform.
1. Shipping Coverage
We currently ship products and documents across India. For international shipments, please contact us in advance to confirm availability.
2. Order Processing Time
Orders are processed within 2–5 business days after confirmation and payment.
You will receive an order confirmation email and shipping details once dispatched.
Custom orders or advisory documentation may take longer depending on the scope.
3. Delivery Time
Delivery timelines vary based on location and product type:
Metro Cities: 3–7 business days
Non-Metro Cities & Rural Areas: 5–10 business days
Custom or Bulk Orders: Timelines will be shared at the time of order
Note: Delivery times may be affected by unforeseen delays, public holidays, or courier service issues.
4. Shipping Charges
Standard shipping charges will be calculated and displayed at checkout or during quotation.
Free shipping may be available for select products or promotional offers.
5. Shipment Tracking
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use this to track your shipment on the courier’s website.
6. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
Report the issue to us within 48 hours of delivery or the expected delivery date.
We will coordinate with the shipping partner to resolve the issue or issue a replacement/refund as applicable.
7. Contact Us
For any questions about your order or shipping:
Digital Discom Private Limited
Email: contact@digitaldiscom.com
Phone: +91-97173 27958