Refund Policy
At Digital Discom Private Limited, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued for services and products purchased through our platforms, including UrjaOne, Domain Advisory, and IT Solutions.
1. Eligibility for Refunds
Refunds may be considered in the following cases:
Service not delivered due to technical or operational failure on our end
Duplicate payments made by the customer
Cancellation of a service before delivery or execution begins
Non-compliance with agreed service terms by Digital Discom
2. Non-Refundable Services
Refunds will not be issued for:
Services already rendered or partially completed
Advisory or consulting sessions already conducted
Customized IT solutions or software once delivered
Government fees, taxes, or third-party vendor charges paid on your behalf
Customer-requested delays or project changes
3. Requesting a Refund
To request a refund:
Email us at [Insert Email Address] within 7 days of the transaction or issue
Provide your order ID, payment receipt, and a brief explanation
Our team will evaluate your request and respond within 5–7 business days
4. Refund Method
Approved refunds will be processed to the original payment method within 7–10 business days. If payment was made by bank transfer, we may request additional account details for the refund.
5. Dispute Resolution
In the event of a dispute, our customer support team will review the matter in good faith and provide a resolution. If unresolved, the issue may be escalated as per applicable laws.
6. Contact Us
If you have any questions regarding our Refund Policy:
Digital Discom Private Limited
Email: contact@digitaldiscom.com
Phone: +91-97173 27958