Please read the refund & cancellation procedure of our site carefully before placing your order with DigitalDiscom.com.
Thank you for choosing DigitalDiscom.com as your trusted online ecommerce platform for Energy Management and Solar products. We are dedicated to providing a seamless shopping experience and exceptional customer service. This comprehensive Cancellation, Returns, and Refunds Policy outlines our procedures and guidelines to ensure your satisfaction in the event of cancellations, returns, or refunds. Please read this policy carefully to understand your rights and obligations.
1. Cancellation of Orders:
1.1. Order Cancellation by the Customer:
Customers have the option to cancel their orders by contacting our customer support team as soon as possible. To request cancellation, please provide your order details, including the order number and product information. We will make every effort to accommodate your request. However, please note that cancellations can only be processed if the order has not yet been shipped or dispatched for delivery. Once the order has been shipped, it will be subject to our Returns and Refunds Policy.
1.2. Order Cancellation by DigitalDiscom.com:
DigitalDiscom.com reserves the right to cancel an order under certain circumstances. These circumstances may include:
- Product unavailability: In rare cases where the product(s) you ordered become(s) unavailable or out of stock, we will promptly notify you and offer a suitable alternative, if available. If an alternative is not acceptable or feasible, we will cancel the order and provide a full refund.
- Non-compliance with Terms of Service: If we suspect fraudulent activity, violation of our Terms of Service, or any other reason that raises concerns about the integrity of an order, we reserve the right to cancel it.
2. Returns and Exchanges:
2.1. Eligibility for Returns and Exchanges:
We accept returns and exchanges under the following circumstances:
- Defective or damaged products: If you receive a product that is defective or damaged, please notify our customer support team within 24 hours of delivery. Provide detailed information and, if requested, supporting evidence, such as photographs or videos, to help us assess the issue. If the defect or damage is confirmed, we will provide instructions for returning the product and offer a replacement or refund, depending on product availability and your preference.
- Incorrect product or shipment: If you receive the wrong product or an incorrect shipment, please contact our customer support team immediately i.e. within 24 hours. We will arrange for the return of the incorrect item and provide a replacement or refund, depending on your preference and product availability.
- Dissatisfaction with the product: We strive to provide accurate product descriptions and images to help you make informed purchases. However, if you are dissatisfied with a product for reasons other than defect or damage, please contact our customer support team within 24 hours of delivery. We will review your request and, if appropriate, offer a resolution, such as a replacement or refund, subject to certain conditions.
2.2. Non-eligible Situations for Returns and Exchanges:
Returns and exchanges will not be accepted under the following circumstances:
- Change of mind or buyer's remorse: We encourage customers to carefully consider their purchases, review product details, and make informed decisions. We are unable to accept returns or exchanges for situations where the customer simply changes their mind after the purchase.
- Product misuse or mishandling: Returns and exchanges will not be accepted if the product has been misused, mishandled, or damaged due to negligence on the customer's part.
3.1. Eligibility for Refunds:
Refunds may be issued in the following circumstances:
- Order cancellation before shipment: If your order is canceled before it is shipped or dispatched, we will process a full refund to the original payment method.
- Defective or damaged products:
If the defect or damage is confirmed, and a replacement is not feasible or desired, we will initiate a refund to the original payment method.
- Dissatisfaction with the product: In cases where a customer is dissatisfied with a product for reasons other than defect or damage, and a resolution cannot be reached through alternative means, we may offer a refund. This is subject to review and approval by our customer support team.
3.2. Refund Process:
To initiate a return or refund, please contact our customer support team via email at firstname.lastname@example.org. Provide your order details, reason for the return or refund request, and any supporting evidence if applicable. Our customer support team will guide you through the return process, provide further instructions, and address any queries or concerns you may have.
3.3. Refund Timeline:
Once the return is received and inspected, we will process the refund within 10 working days to the original payment method. Please note that the refund processing time may vary depending on your financial institution and may take additional time to reflect in your account.
4. Return Shipping:
If a return or exchange is authorized, we will provide you with instructions on how to return the product. Please note that return shipping costs may be the responsibility of the customer, unless otherwise specified or in cases where the return is due to our error (e.g., incorrect product or shipment).
We value your satisfaction and aim to provide a fair and efficient process for cancellations, returns, and refunds. If you have any questions or require further assistance, please reach out to our customer support team. We appreciate your understanding and cooperation in adhering to our policy.
Note: This Cancellation, Returns, and Refunds Policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.
Thank you for choosing DigitalDiscom.com. We appreciate your business and look forward to serving you with top-quality Energy Management and Solar products.