Refund Policy

At Digital Discom Private Limited, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued for services and products purchased through our platforms, including UrjaOne, Domain Advisory, and IT Solutions.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Service not delivered due to technical or operational failure on our end

  • Duplicate payments made by the customer

  • Cancellation of a service before delivery or execution begins

  • Non-compliance with agreed service terms by Digital Discom

2. Non-Refundable Services

Refunds will not be issued for:

  • Services already rendered or partially completed

  • Advisory or consulting sessions already conducted

  • Customized IT solutions or software once delivered

  • Government fees, taxes, or third-party vendor charges paid on your behalf

  • Customer-requested delays or project changes

3. Requesting a Refund

To request a refund:

  • Email us at [Insert Email Address] within 7 days of the transaction or issue

  • Provide your order ID, payment receipt, and a brief explanation

  • Our team will evaluate your request and respond within 5–7 business days

4. Refund Method

Approved refunds will be processed to the original payment method within 7–10 business days. If payment was made by bank transfer, we may request additional account details for the refund.

5. Dispute Resolution

In the event of a dispute, our customer support team will review the matter in good faith and provide a resolution. If unresolved, the issue may be escalated as per applicable laws.

6. Contact Us

If you have any questions regarding our Refund Policy:

Digital Discom Private Limited
Email: contact@digitaldiscom.com
Phone: +91-97173 27958