Privacy Policy
Welcome to Digital Discom Private Limited (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information across our platforms and services, including the UrjaOne Platform, Domain Advisory, and IT Services in the Energy Sector.
1. About Us
Digital Discom Private Limited operates the UrjaOne Platform – your all-in-one digital platform for solar energy, energy efficiency, and EV solutions. We also provide domain advisory and specialized IT services within the energy sector.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Address and location data
Identity verification documents (where required)
Business or organization details (for service providers)
b. Technical Data
IP address
Browser type and version
Device type and operating system
Usage and interaction data on our platform
c. Transactional Data
Service requests
Communication history
Payment details (processed securely via third-party providers)
3. How We Use Your Information
We use your information to:
Provide and improve our services
Connect consumers with verified energy service providers
Facilitate secure communication between parties
Offer personalized content and recommendations
Respond to inquiries and provide customer support
Send important updates and notifications
Ensure platform safety, security, and compliance
Conduct analytics, market research, and performance tracking
4. Sharing of Information
We do not sell your personal information. We may share your data only:
With trusted service providers to fulfill your requests (e.g., solar vendors, EV installers)
With our internal teams for service delivery and improvement
With legal or regulatory authorities when required by law
With third-party analytics tools under strict data protection terms
5. Data Retention
We retain your personal data for as long as necessary to:
Provide services
Meet legal, regulatory, or operational requirements
Improve customer experience and service offerings
You may request deletion of your data at any time, subject to legal obligations.
6. Your Rights
Depending on your jurisdiction, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Object to or restrict certain types of data processing
Withdraw consent at any time
To exercise your rights, contact us at contact@digitaldiscom.com
7. Cookies & Tracking Technologies
Our website and platform may use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver targeted content.
You can control cookie settings via your browser preferences.
8. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. These include:
SSL encryption
Secure access controls
Regular audits and vulnerability assessments
However, no system is 100% secure, and we encourage users to take precautions when sharing personal data online.
9. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the page and notify you via platform announcements or email, where appropriate.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Digital Discom Private Limited
Email: contact@digitaldiscom.com
Phone: +91-97173 27958